Privacy Policy
Who We Are
Ansell Painting Group (ABN 68 684 717 404) , We provide residential and commercial painting services in Victoria. We are committed to handling personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.
What we collect
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Identity & contact: name, address, email, phone.
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Project details: site address, plans/specs, colours/finishes, access notes.
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Billing: invoice details, payment status; (card details are handled by our payment provider and not stored by us).
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Communications: emails, SMS, photos you share, feedback.
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Website data: basic analytics, cookies, IP address, device/browser.
How we collect
Directly from you (online forms, quotes, calls, site visits), from publicly available sources, and from third parties you authorise (e.g., builders, strata, real estate managers).
Why we collect (primary purposes)
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To quote, schedule, deliver and warranty our services.
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To manage customer accounts, invoices, and payments.
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To communicate about bookings, variations, issues, and promotions (you can opt out of marketing at any time).
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To improve our services, website and safety processes.
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To comply with legal and insurance obligations.
Disclosure
We may share personal information with:
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Contractors and suppliers (e.g., paint suppliers, access equipment hire) strictly as needed to perform the work.
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Payment processors (e.g., [Stripe/Square]) and cloud software (e.g., [Xero, Job management tool]).
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Insurers, legal advisors, or regulators where required by law.
Some providers may store data overseas; where possible we choose providers with appropriate safeguards.
Storage & security
We use reasonable technical and organisational safeguards (passwords, role-based access, encryption-at-rest where available). We retain records for as long as legally required or needed for warranty/insurance, then securely delete.
Your rights
You may request access to, or correction of, your personal information. To make a request or lodge a privacy complaint, contact us (details below). We’ll respond within a reasonable period. If you’re not satisfied, you can contact the OAIC (oaic.gov.au).
Cookies & analytics
Our website may use cookies for essential functionality and analytics. You can adjust browser settings to refuse cookies, which may affect site performance.
Marketing
We may email or SMS you about updates and offers. Opt out any time via the message or by contacting us.
Photos & project records
With your consent we may photograph completed works for quality records and marketing (no addresses or identifying client details will be published). You can withdraw consent at any time.